Return & Refund Policy

Last Updated: 28/07/2026

At mustywatchesandco, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products and inventory management, all sales are final. We do not accept returns or exchanges unless the item arrives damaged, defective, or you receive the wrong item.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

To process your request, you must provide:

• Your order number
• Clear photos of the item
• Photos of the shipping package and label

Claims submitted after 48 hours may not be eligible for review.

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind
• Incorrect size or color selected by the customer
• Normal wear and tear
• Items damaged after delivery
• Items without original packaging
• Discounted, clearance, or final sale items

Refunds

If your claim is approved, we may, at our sole discretion:

• Replace the item,
• Issue store credit, or
• Provide a refund to the original payment method.

Shipping Costs

Shipping charges are non-refundable unless the error was caused by us.

Customers are responsible for return shipping costs unless otherwise required by law.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Delivery Issues

We are not responsible for delays caused by:

• Shipping carriers
• Customs clearance
• Weather conditions
• Incorrect shipping information provided by the customer

Customers are responsible for ensuring that the shipping address entered during checkout is accurate.

Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. Customers should contact the carrier directly to file a claim.